Customer Service Representative (CSR) - GraPARI Digital Platform (Serui, Indonesia)

Join Infomedia Nusantara as a Customer Service Representative (CSR) for GraPARI, Indonesia’s leading digital platform for property and real estate services!

We are seeking a detail-oriented, empathetic, and solution-driven professional to join our dynamic team in Serui, Papua. As a CSR, you will be the first point of contact for our customers, ensuring their inquiries and concerns are addressed promptly and professionally.

In this role, you will use tools like Zendesk and Salesforce to manage customer interactions, and you will have the opportunity to grow within our expanding team. If you are passionate about customer service and eager to make a difference in the real estate industry, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring a high level of customer satisfaction.
• Process and manage customer data using Salesforce, maintaining accurate and up-to-date records.
• Use Zendesk to track and resolve customer issues efficiently.
• Collaborate with the sales and support teams to ensure seamless customer experiences.
• Provide exceptional customer service by being responsive, patient, and proactive.
• Monitor and analyze customer feedback to identify areas for improvement.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the real estate or digital services industry.
• Excellent communication and interpersonal skills.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with CRM systems like Salesforce and help desk tools like Zendesk.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving and decision-making skills.
• Customer-centric mindset and a passion for delivering exceptional service.

🛠️ Keahlian

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