Direct Sales Customer Care (Jakarta Pusat)

Join Indium Dynamics Solutions as a Direct Sales Customer Care Representative in Jakarta Pusat!

Indium Dynamics Solutions is a leading HR and outsourcing company specializing in partnerships with top banking institutions. We are seeking motivated and customer-focused individuals to join our team and drive our sales efforts. In this role, you will be the primary point of contact for our clients, ensuring their needs are met and their experience with our company is exceptional.

As a Direct Sales Customer Care Representative, you will handle inbound and outbound calls, emails, and chats to provide information, resolve issues, and close sales. You will utilize our CRM system, Salesforce, to manage customer interactions and track sales opportunities. This role offers a unique opportunity to work within the banking sector and grow your sales skills in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Manage inbound and outbound customer inquiries via phone, email, and chat, providing accurate information and resolving issues promptly.
• Utilize Salesforce CRM to log and track customer interactions, sales opportunities, and follow-ups.
• Assist in the sales process by qualifying leads, scheduling appointments, and coordinating with the sales team.
• Maintain a high level of customer satisfaction by delivering exceptional service and meeting or exceeding service level agreements (SLAs).
• Collaborate with the marketing team to promote our products and services to potential clients.
• Stay up-to-date with banking industry trends and regulations to better serve our clients.
• Participate in team meetings and contribute to the development of sales strategies and customer care policies.
• Provide regular reports on customer interactions, sales performance, and customer satisfaction metrics.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, sales, or a related field, preferably in the banking or financial services industry.
• Strong communication and interpersonal skills to build rapport with clients and resolve issues effectively.
• Proficiency in English, both written and spoken, is required.
• Familiarity with CRM systems, particularly Salesforce, is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving skills and attention to detail.
• Valid SIM card and reliable transportation in Jakarta Pusat.

🛠️ Keahlian

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