Customer Account Specialist - Leading Software Company in Bali

Join Eber, a fast-growing software company, as a Customer Account Specialist in the vibrant heart of Bali. This is your opportunity to grow your tech skills, build a rewarding career, and thrive in a dynamic, innovative environment. As a Customer Account Specialist, you'll be at the forefront of our customer service, ensuring our clients have the best experience with our software solutions.

Eber is a leading software company in Bali, known for our cutting-edge products and exceptional customer service. Located in the beautiful Canggu, our office is a hub of creativity and collaboration. Here, you'll work with a diverse team of talented professionals, all united by a passion for technology and innovation.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer accounts, ensuring high levels of satisfaction and retention.
• Provide exceptional customer service, addressing inquiries and resolving issues promptly and effectively.
• Coordinate with the sales and technical teams to ensure seamless customer onboarding and support.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Develop and implement strategies to enhance customer loyalty and satisfaction.
• Assist in the development and delivery of training programs for new hires and existing employees.
• Stay updated with industry trends and best practices in customer service and account management.
• Participate in cross-functional projects to support the growth and success of Eber.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 3 years of experience in customer service, account management, or a related field.
• Strong understanding of software and technology products.
• Excellent communication and interpersonal skills.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Familiarity with project management tools like Jira or Trello.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.

🛠️ Keahlian

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